We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@aaramya.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@aaramya.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aaramya.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@aaramya.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@aaramya.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aaramya.com.

Return & Refund Policy

We want you to love your Aaramya furniture. However, if something isn’t right, here’s how our return and refund process works.

Terms of Return and Refund

Please review the return eligibility before placing your order. Each product’s return policy can be found under the Easy Returns section on its product page.

• Eligible products can only be returned within 2 days of delivery.

• To initiate a return, email support@aaramya.com with your order ID, product details, and clear photographs of the product.

• Not all items are eligible for returns. However, in the rare case that your product arrives damaged, defective, or incorrect, it may be eligible for exchange or repair within 2 days of delivery.

• Exchange delivery may take 3–4 weeks.

• Requests made after 48 hours of delivery cannot be considered.

Return Conditions

We can only process a refund if:

• The product is returned in original condition, with tags, labels, and packaging intact.

• It passes our quality inspection after arrival.

We do not accept returns for:

• Custom-made or bulk orders (case-by-case exceptions may apply).

• Items with natural variations in color, texture, or size, as these are inherent to handcrafted furniture and not defects.

Return Shipping Charges

The buyer is responsible for return shipping costs:

1. Below 3kg: ₹250

2. 3kg–7kg: ₹500

3. 7kg–10kg: ₹750

4. Above 10kg: Case-by-case calculation

Refunds are processed for the product value minus return shipping charges. COD convenience fees are non-refundable.

Pickup & Inspection

• If approved, we’ll arrange pickup from the original delivery address.

• If the product is not in original condition, the buyer must cover any loss in value.

• If the buyer fails to hand over the product after 2 pickup attempts, the return will be canceled.

• Photos of the product and packaging must be emailed or WhatsApped to Aaramya before pickup.

Refund Timeline

• Refunds are processed 3–5 business days after inspection approval.

• Prepaid orders are refunded to the original payment method.

• COD orders require bank details:

• Bank Account Number

• IFSC Code

• Account Holder’s Name

• Bank Branch & Name

Return Process

Step 1 – Raise a Return Request

• Email support@aaramya.com with your order ID, product details, and 2–3 clear photographs (including close-ups of any damage).

• For damage claims, please include an unboxing video.

Step 2 – Evaluation & Pickup

• Our team will respond within 24 hours.

• Once approved, you’ll receive packing instructions and a return slip.

• Pickup will be arranged by our logistics partner.

Cancellations

• Orders can be canceled within 12 hours of placement by emailing support@aaramya.com with product name, order ID, and cancellation reason.

• Refunds for cancellations are processed within 7–10 business days to the original payment method.

Shipping & Order Tracking

• Products are delivered within 3–8 working days after dispatch.

• Free shipping on all prepaid orders.

• Tracking details (AWB number & courier partner) will be shared via email/text.

support@aaramya.com
7828177269
Mon–Sat, 10 AM – 6 PM IST

Policy updated on 12 August,2025